DELIVERY POLICY
Digital Product Delivery
All products sold on Mindistry Digital Products are 100% digital.
We do not ship any physical items.
How Delivery Works
Once your payment is successfully confirmed, your digital product will be delivered via email.
You will receive:
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A purchase confirmation email
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Access instructions and/or download link
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Any additional information related to your product
Delivery is typically instant, but in some cases may take a few minutes depending on payment processing.
Important: Check Your Email Carefully
If you do not see your access email, please:
1️⃣ Check your spam folder
2️⃣ Check your promotions tab
3️⃣ Ensure your payment was successfully processed
4️⃣ Confirm you entered the correct email address at checkout
Most delivery issues are related to incorrect email entry or spam filtering.
Incorrect Email Address
If you entered the wrong email address during checkout, contact us immediately at:
Please provide proof of purchase so we can resend your access information.
Delivery Timeframe
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Standard delivery: Immediate after payment confirmation
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In rare cases: Up to 24 hours
If you do not receive access within 24 hours, please contact our support team.
Access Responsibility
It is the customer’s responsibility to:
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Provide a valid and correct email address
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Ensure email storage space is available
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Verify spam/junk folders
We are not responsible for delivery failures due to incorrect information provided at checkout.
Technical Issues
If you experience any technical difficulties accessing your product, contact our support team and we will assist you promptly.
Contact Information
For any delivery-related questions:
📩 contact@mindistry.digital
Response time: 24–48 business hours