15-Day Money-Back Guarantee

At Mindistry Digital Products, we stand behind the quality of our digital products and want you to feel confident in your purchase.

That’s why we offer a 15-Day Money-Back Guarantee.

If you are not satisfied with your purchase, you may request a full refund within 15 calendar days from the original purchase date, subject to the conditions outlined below.

Our goal is to make your purchase simple, transparent, and risk-free.

How to Request a Refund

To request a refund, please contact our customer support team at:

📩 helpdigitalinfoprodutos@gmail.com

Please include:

• The email address used to make your purchase;

• Your order number, confirmation, or receipt, if available;

• A brief explanation of your request, if you would like to provide one.

Providing a reason is optional and is not required for an eligible refund request.

Our support team will review your request and normally respond within 1–2 business days.

Eligibility

To qualify under our 15-Day Money-Back Guarantee:

• Your refund request must be submitted within 15 calendar days of the original purchase date;

• The purchase must have been made directly through our official website or an authorized checkout associated with our store;

• The refund request must relate to the original purchase covered by the guarantee.

Because our products are digital and generally delivered or made available immediately after purchase, this guarantee is provided as part of our commitment to customer satisfaction.

Misuse of the Guarantee

We reserve the right to decline requests that show clear evidence of fraud or abuse of the guarantee.

Examples may include:

• Multiple refund requests for the same purchase;

• Repeated purchases and refund requests that indicate systematic misuse of the guarantee;

• Fraudulent transactions or false purchase information;

• Unauthorized reproduction, redistribution, resale, or commercial sharing of our digital products;

• Other fraudulent attempts to misuse the refund process.

These provisions are intended to prevent misuse and do not affect any mandatory consumer rights available under applicable law.

Payment Disputes and Chargebacks

We encourage customers to contact us first if they experience any problem with their purchase. In many cases, our support team can resolve the issue quickly.

If a chargeback or payment dispute has already been initiated with your bank, card issuer, or payment provider, the matter may need to be handled through that provider's dispute process.

Nothing in this policy is intended to prevent customers from exercising any rights available to them under applicable law or through their payment provider.

Refund Processing

Once a refund is approved, it will be issued to the original payment method used for the purchase.

Refunds are normally initiated promptly after approval. Depending on your bank, card issuer, or payment provider, please allow approximately 5–10 business days for the refunded amount to appear in your account.

Processing times after we issue the refund are controlled by the relevant financial institution or payment provider.

Consumer Rights

This 15-Day Money-Back Guarantee is a voluntary satisfaction guarantee offered by Mindistry Digital Products.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory rights you may have under applicable consumer protection laws.

Where local law provides rights or remedies beyond those described in this policy, those statutory rights will continue to apply.

Our Commitment

We are committed to providing high-quality digital products and a fair, transparent customer experience.

If you have any questions about a product or this refund policy, please contact us before or after your purchase.

We’re here to help.

Thank you for choosing Mindistry Digital Products.