FAQ

1. Are the products physical or digital?

All products sold on Mindistry Digital Products are 100% digital.
No physical item will be shipped to your address.

After purchase, you will receive access via email.

2. When will I receive my product?

Access is delivered immediately after payment confirmation.

You will receive an email with instructions to download or access your product.

If you do not see the email, please check your spam or promotions folder.

3. How do I access my purchase?

After payment is confirmed:

1️⃣ Check your email inbox
2️⃣ Open the confirmation email
3️⃣ Click the access/download link

You can access your product from your phone, tablet, or computer.

4. What payment methods do you accept?

We accept:

  • Credit cards

  • Debit cards

  • PayPal

  • Other region-specific payment options

All payments are processed securely through encrypted systems.

5. Is my payment secure?

Yes.

We use trusted third-party payment processors and SSL encryption technology to protect your transaction.

We do not store full credit card details.

6. Can I get a refund?

Refund policies may vary depending on the product.

If a guarantee is offered, it will be clearly stated on the product’s sales page.

Please contact our support team for assistance.

7. I entered the wrong email. What should I do?

If you made a mistake when entering your email during checkout, contact our support team immediately at:

support@mindistrydigital.com

Include proof of purchase so we can assist you quickly.

8. Can I share my product with others?

No.

All products are licensed for personal use only.

Sharing, reselling, or distributing our materials without authorization is strictly prohibited.

9. I didn’t receive my access email. What should I do?

Please:

• Check your spam folder
• Check your promotions tab
• Make sure your payment was successfully completed

If you still cannot find the email, contact our support team.

10. Who can I contact for support?

Our support team is available:

Monday to Friday
9:00 AM – 6:00 PM (Business Days)

Email: support@mindistry.digital

We typically respond within 24–48 business hours.