Refund Policy
15-Day Money-Back Guarantee
At Mindistry Digital Products, we stand behind the quality of our digital materials and want you to feel completely confident in your purchase.
That’s why we offer a 15-Day Money-Back Guarantee.
If for any reason you are not satisfied with your purchase, you may request a full refund within 15 days from the original purchase date.
No stress. No risk.
How to Request a Refund
To request a refund, please contact our support team via email:
Please include:
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The email address used for purchase
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Your order confirmation or receipt (if available)
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A brief explanation of your request (optional)
Our team will review your request and respond within 24–48 business hours.
Eligibility Conditions
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Refund requests must be submitted within 7 calendar days of the original purchase date.
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Requests submitted after the 7-day period may not be eligible.
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Only purchases made directly through our official website are eligible.
Because our products are digital and delivered instantly, refunds are granted as part of our customer satisfaction commitment.
Non-Refundable Situations
Refunds may not be granted in cases of:
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Duplicate refund requests
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Abuse of the refund policy
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Chargeback attempts without prior contact
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Violation of our Terms of Service
We encourage customers to contact us first so we can resolve any issue quickly and professionally.
Processing Time
Once approved, refunds are processed through the original payment method.
Please allow 5–10 business days for the amount to reflect in your account, depending on your payment provider.
Our Commitment
We are committed to delivering high-quality digital products and providing a transparent and fair customer experience.
If you have questions before purchasing, feel free to contact us.
We’re here to help.
Thank you for your trust.